What Matters In Business For Successful Start-Ups?

by Richard GourlayBusiness mission, Dumfries and Galloway, Innovation, opportunity, start-up advice, Strategy, Vision 06/02/201901/09/2025Comments are Disabled

What makes a successful company in a market? Is probably the single biggest question a new start-up team must be able to answer. What factors make a successful business has always been a difficult question to answer. So what matters In business for successful start-ups?

The answer has always depended upon who is asking the question!

Unicorn Start-Ups

Dreamers look for unicorns with unique protectable offerings, such as Intellectual Protectable rights, a Unique Selling Proposition (USP). These dreamers will invest in big step start-ups, market disrupters which will change the markets they wish to operate within. Step changing start-ups such as unicorns (are rare hence the name unicorn), but can reshape markets towards these start-ups. Think about Apple and Amazon and what they have done to the markets they operate within. Today these two are the largest (by value) companies in the world today.

Unicorns need a unique angle, a technical platform angle, a defendable IP, or a unique (and defendable) operating platform. Even small start-ups can be unicorns if they can identify and control a unique position. Inside Apple’s early technologies was the British made ARM microchip, which propelled it into be a unicorn. But unicorns are rare, and their window to get established is getting shorter and shorter as competitor awareness and responsiveness is constantly quickening.

Funding Start-Ups

Traditional funders, such as banks want high returns with low risks, and owners who will take all the risk directly, or being prepared to 100% underwrite the banks so called investment. Banks do not like, or take risks, which is uncertainty. Which is why they avoid taking them, unsecured risks are not what banks generally do. So they may support a start-up with a loan based upon a sensible fully costed and robust business plan.

Banks, who are most start-ups first point of call, often provide a poor place for people to start a conversation with about a business start-up. Start-ups looking for financial support, ideas and how to get a business start-up off the ground often left disappointed by the support which they receive.

The risk reduction by definition reduces opportunity; in essence if you remove all the risk you also remove all the opportunity a start-up can achieve. Start-ups often overstate their growth, understate competitor defensive activity and the challenges in getting established. Often start-ups can find better funding through self-funding options, alongside friends and family as stage one seed funding. It is always best to start small, prove your concept and then go out to market for stage 2 funding with a proven pilot under your belt.

Start-Up Entrepreneurs Solve Customers Problems

Entrepreneurs genuinely look at solving an emerging problem, the old adage is:-

“The secret of success is to find a need and fill it, to find a hurt and heal it, to find somebody with a problem and offer to help solve it.” – Robert H. Schuller

While the logical approach of bankers is to ride an existing market wave, true entrepreneurs look to create the wave. They are looking at a problem and identifying the ideal innovative solution for that problem’s resolution.

Researching Successful Businesses

So what makes a successful business model includes a whole variety of factors including the core idea, the experienced team, the market opportunity, market access, competition, scalability (the list goes on and on, depending upon who you are talking with) and what resonates with key stakeholders and target audiences.

Recently Bill Gross, CEO of Idealab decided to research this using his extensive range of business start-ups; 100 of his own, and matched by another 100, across a whole range of sectors. His assessment started by analysing what makes successful businesses. He came across 5 key common factors and he cross-referenced those compared to businesses which have succeeded.

Bill Cross’s 5 keys for a successful business include:-

The Idea: defined and coherent.
The Team: skills, experience, energy and how well connected.
The Business Model: comprehensive worked through covering the business need.
The Funding – access to the right amount of money to achieve its core goals.
The Timing – identifying the market timing to meet target audience needs.

The research results contradicted what many thought would be the results across the 200 companies he and his team analysed. This survey included global names such as Airbnb, Youtube and LinkedIn amongst the 200. His analysis showed that of all the factors which can affect success or otherwise of a business, success really came down to these few key ones. They key factors which are common across all markets, sectors and over time are the defining characteristics for a successful business. But of all the factors one stood out throughout the survey.

Success in Business Start-Ups Relies Upon…

Timing is THE common factor in a successful business at 42%. It is the most common trait of successful company start-ups.

Team came in 2nd, with 32% and the Idea only came 3rd in importance with 28%. The business model, upon which so many advisors focus their attention was 4th at 24% and the funding came in 5th at 14%.

Timing Is Everything for Start-Ups

The quality fo the idea is not as important as timing. Timing, the driving strategic factor can be identified initially through a thorough PESTEL analysis. Timing is the bottomline performance criteria in driving the success factor for a business. PESTEL factors set the macro landscape a business operates and defines the timing of its launch. If the landscape is favourable then a business can succeed. I not, then even if everything else looks great then your chances are far lower, than if you get your timing right.

This shift from build and they will come, the old motto of every good idea, qualifies that statement by saying if the time is right then if you build it they will come.

What Matters in Business for Start-Up Success is therefore Timing

If you look at all successful business over time, then it is always timing that matters. Knowing what to do when really matters for leaders to focus on. The world is full of ideas launched at the wrong time. But get your timing right and the world is your oyster.

From the launch of the internet and the creation of Apple, to the development of low cost airplanes to the launch of low cost holidays, timing is everything.

The Importance of Research for Start-Up Leadership Teams is Vital

Leadership teams need to focus on answering the question their target customers ask, now. Timing is offering the solution the their customers will pay for today, not waiting for it or putting up with second best. If you can answer their needs when they need it, with what they need, then you are on the first rung to find success. Without good timing you are creating products and services no-one (or not enough people want). Timing is equally important for leadership teams to assess if your product / service can be accessed by the target audience.

Successful companies work with their markets to get their timing right in launching products and services that fit within a market. They can challenge existing customers perceptions but they must be the right product at the right time for the right customer if a business is to succeed.

See Bill Gross, CEO of Idealab Ted talk here:-

https://www.ted.com/talks/bill_gross_the_single_biggest_reason_why_startups_succeed

Like to know how Richard Gourlay can support your business to succeed, then contact Richard here or below.

Strategy: How to outcompete the competition

by Richard GourlayBusiness culture, Business Identity, Business mission, competitive advantage, Strategy, Vision 12/02/201801/09/2025Comments are Disabled

Values matter in BUSINESS more than ever before as Ikea have just found out

by Richard GourlayBusiness culture, Business Identity, Business mission, Business Values, competitive advantage, Dumfries and Galloway, Strategy, Vision 21/01/201824/05/2022Comments are Disabled

In today’s information driven world, how you do business matters as much as the business you do, as Ikea the iconic Swedish furniture retailer, has just found out. Ikea’s green credentials have been dealt a massive blow in consumer’s minds. Ikea’s failure to support sustainability in its products leaves customers questioning its real values as a business. Heres, why values matter in BUSINESS more than ever before as Ikea have just found out to their cost! Here’s why you cannot just talk about values, you must live them!

Ikea only uses 16% sustainable wood!

Ikea’s failure to achieve its own most modest target of 30% of its wood products to be from certified sustainable wood, will damage it its credibility heavily with its key audiences. The fact that it only hit 16%, has a massive blow on the values it professes as promoting sustainably sourced materials and to its environmental positioning. Compare that with Homebase (78%) and B&Q (77%), which won the best green award 2010.

The excuse given in its defensive press statement is that it has sacrificed the values of sustainability for rapid growth and protecting its profitability (£2.3billion). But short term greed like this can cost dearly on both growth and profitability over the long term.

Ikea’s staff not telling the truth

This corporate failure was made worse by staff telling customers in store that its products are from sustainable sources. When in fact they are from illegal logging in places such as Russia. This insatiable drive for growth, which so often undermines trusted names, may damage the Swedish brand’s position as the leader in the flat pack market significantly. This expose means that Ikea will now undergo microscopic environmental and customer scrutiny.

Greenwash Marketing is NOT acceptable

Ikea’s soft “long term” aspirational statements on their website with links to the Rainforest Alliance are unlikely to be seen as enough in the modern world where green wash marketing such as this are quickly exposed and penalised. When the spotlight of the green world is turned on, it is difficult to hide in the shade.

The World Bank suddenly in the late 1980’s promoted its ‘green credentials’ by promoting itself as having employed ‘an environmentalist’, to offset its image of chopping down forests for cash crops. This green wash story was quickly exposed when it was pointed out the World Bank employed some 5,000 economists, what difference would/could one environmentalist make?

Business Values must be transparent

The way you provide your product or service and to whom, says more about you than how much business you do. Being a big turnover company in a highly segmented world is no longer the determinator of success. How you do your business now determines your current credibility and future success. Credibility is as much about your values in becoming successful as about the success you have. The question of size as measured by turnover raises questions about how you do business.

Real Business Values Recognise Real Carbon Footprints

Too often businesses have slick marketing messages, from slogans and statements, rather than understanding what impact they are making on the world in everything they do, their carbon footprint. As Carbon footprint becomes clearer so businesses must adapt to reducing it throughout their entire impact upon the planet and reflecting that in the values they actually demonstrate.

Your values as an organisation as demonstrated by everyone inside your organisation matter to both existing and potential customers in choosing to do business with you. People have choices and they can now exercise them more freely than ever before, and that means customers can access information instantly to make choices that are more informed. Ikea’s staff misinforming undercover Times reporters about their sustainable and certified sourced products at a number of shops are one symptom of Ikea’s rapid growth boardroom culture.

Values Must Live In The Moment

Almost everything in life is in real time and instantly communicated to circles of influence and beyond. A restaurant having bad night can have a poor reputation before the starter has even been cleared away as customers post live feed back to sites such as Qype or Trip Advisor . Therefore, before the waiter, maitre d’ or chef knows what’s happening the world outside already does by Twitter and Facebook and are cancelling their reservations in their droves.

Why clean lavatories matter?

The old adage that if you want to know how clean the restaurant kitchen is, inspect the lavatories. This is because they tell you how the restaurant values cleanliness, is a great example of modern customer awareness. Do you live your values or just post them on your website? Is the question customers want to know in establishing and experiencing trust with you and your brand.

You can spend as much as you like on your website, Google reviews and trip Advisor comments, but simple first impressions such as the state of lavatories matter more to customers.

Rail companies are learning fast

The recent story of the man on the train talking too loudly causing enraged customers to Tweet complaints about his behaviour which was picked up by a duty manager hundreds of miles away who then contacted staff on the train to track down the loud caller and asked him to quieten down.

This story is very much testimony to the growing demands of customer expectations, immediate online response, not waiting for passing train staff to react. This story is part of the reputation shift that train companies are actively pursuing.

Values are in the detail

Values matter, they define the real differences between companies. How British Airways treats its customers through the values it embeds in its entire organisation is what makes it different to other premium airlines and distinguishes it from them, and from the bucket providers such as Ryanair.

However, as everyone de-layers in response to changing business models, cost and modernisation requirements, values can be lost in the rush to modernise and compete in new ways. BA’s changes to its premium dinner menu, introducing exotic main courses such as crocodile and ostrich sounded good but simultaneously cutting the After Eights, so there was not to go around 1^st class passengers was a classic example of getting its values wrong in its customer’s eyes.

Values Must Involve Everyone in the organisation

If you value your customers then remember everyone needs to smile in their role, if you believe in providing excellent customer service then don’t cut your front of house staff numbers.

Too many companies’ ideas of communicating values are to place a statement on a website, brochure, at reception and on the induction training programme. How many companies look at the strategic advantage of values and embed it into people’s roles, asking staff to define their role by those values by redefining their role to live those values? How many companies review those values as outcomes in winning and retaining customers?

Business Values as seen by Employees and Customers

Customers, potential and existing, are drowning in choice. What makes you stand out to them is the values you own and can demonstrate as a business. Statements on walls and websites always sound good, (possibly, because they are written by marketing people who do not work there) but unless the company lives them, then they do more damage than good. Over promising and under delivering is a growing experience for everyone today.

Whether it is a London hotel, stating it’s exclusiveness, as evidenced by its 5 star, pretty pictures on the website of its presidential suite and over the top statements such as “sumptuous 5 star accommodation” the jaw dropping price tag. When you turn up and find a broom cupboard with not enough space to turn around in let alone swing a cat, and you are one of 500+ rooms filled with bus loads of tourist on a package holiday then company values are under pressure.

The same is equally true for staff. Why should people stay loyal to you if you don’t live those values and enshrine them in every one of your people. Do they live it or lip service it?

New company’s leadership must create and live their true values

New companies have the unbridled opportunity to define their values from the start. By building them into their business model throughout the entire process from the beginning, providing value and clarity with every new role and new person, they can use their values to maximum leverage for attracting their chosen customers and staff.

So Googles’ “DO NO HARM” value won many plaudits, breaking down the concern about the is was then rightly questioned by their policy in China of being seen to be supporting censorship (try typing Tienanmen Square Massacre into Google in China it never happened!). Now there is a good argument that rightly says any Google is better than no Google, but the contradiction against their stated values upset many Google Supporters elsewhere in the world.

Your values should come from within. What do you stand for? What does your company do? How should everyone do it? What does excellence look like? Some classic questions to understand the values you offer. I often ask people to think of an animal or car which best describes there organisation

Keeping Values Alive

Established companies inherit values, often without realising they have them in place, “its how we do it around here” type phrases are often values hidden inside everyday activity. Keeping values alive is often hard in rapidly changing under-pressure environments. Changes in leadership, particularly when cross industry leadership is introduced or when new pressures are introduced from changing ownership for example often end up throwing out the hidden value of a brand in the race to achieve short-term results.

Everyone entering a company, particularly top executives, must understand the core heritage values any organisation has, how they are owned and expressed. The best way to achieve that is for new people to present those values back under peer group review and add to them with the changes they intend to introduce. New products / services need to incorporate core values and learn to demonstrate them in new ways as new channels of communication are opened up. Here is a simple checklist for business leaders to use to answer honestly and thoroughly about where you are with your business values.

Values Check List

Are your values visual to your team and customers?
Does everyone know your core values, have you checked?
Can all your people translate them into their daily role?
Do people see the company values in other people’s roles within the organisation?
Do customers comment on those values in their dealings with your company in formal and informal feedback channels?

If you can only answer confidently to points one and two then you are not living your values as a business. If you cannot hand on heart even answer those two, them it’s probably time to look at your values in a lot more detail. Spend time to think through what you and your business stands for and get in touch if you need any assistance in creating values which matter to you.

Leadership Strategy

Learn more about strategy and leadership and how as a leader to create your strategy, with all the steps to build your own strategy, click here to buy the book now:-

Values matter in business more than ever before, red more in Strategy The Leader's Role by Richard Gourlay is a book about business strategy for leaders to grow and develop their strategic plan for their business. — Learn more about business values and cultural impact in **Strategy: The Leader’s Role by Richard Gourlay .**

Leadership Development by Richard Gourlay

Business Success: Starts with the END in mind

by Richard GourlayExit Strategy, Strategy 25/09/201701/09/2025Comments are Disabled

Here’s a simple question to ask any business owner, why are you in business? The answer to such a simple question can be very enlightening. The flippant answer is to make money: an honest, if not inspiring answer; but there is a fundamental flaw in that statement which many business owners fails to comprehend. They start a business, typically through experience in, or a passion in the field or because they have seen an opportunity to make money, but fail to achieve that ultimate goal because they fail to plan their exit strategy. Planning your exit strategy on day one of setting up upper business is the hidden key to business success. So remember that business success: starts with the END in mind.

Start with the END in Mind: Strategy

Most business owners focus solely on profitability as their key measure of success. Yet making a profit from a business is more than just yearly profitability. It is also about building a business which is an asset that your target buyer is looking to buy. If you can’t get out making the money you intended to when you sell up, then why did you set up the business in the first place?

You have a great idea, you work on it, and spend your energy (and life) building it until it becomes you. It succeeds, and you enjoy the lifestyle it brings then the challenge of maximising that income to free yourself up and retire or do something else with your success. That final stage often becomes impossible because you are the business and it is you, its lifeblood, main cheerleader and driving engine.

This typical scenario of being a business owner, is driven by the passion to run the business day-to-day overshadowing the failure to plan your exit strategy from the start. That is building a business with a clear objective to enable the owner to get out and maximising their income from what they have achieved. Nearly all business owners focus on building a successful business, but not on making sure they maximise their returns from the successful ownership of the business.

The END in mind

The real payback from all that hard work in creating and setting up a business for an entrepreneur is the final payback, the exit payoff. It is the value creation in within the business, the shareholder value being realised by a sale of that business, which makes al the hard work worth it. Few owners think about realising their shareholder value. Most being more interested in the Profit and Loss than the Balance Sheet when making key decisions about the business. That approach is effectively summarised in the phrase;

Turnover is vanity,

Profit is sanity but

Cash is king,

This great motto in the running of any business successfully. Cash flow is the lifeblood of business success. But, this does not hold true in achieving a successful exit strategy. Success as a business owner is not measured by turnover, profit margins or the mountain of cash your business generates, but what the business delivers back to those who own it. So I would add to that classic phrase;

true business success is the shareholder value it generates.

Achieving shareholder success is the key motto to follow if you want to have a saleable asset. Shareholder value reflects the true value of your business when you decide to sell up and move on.

Business Success

Business owners need to focus on developing an exit strategy from day one which will enable them to achieve their personal goals. While profit and cash rule the day, building a valuable asset requires building shareholder value, through building sustainable long-term profitability. Building the business assets, the real shareholder value, needs to include strategies around Intellectual Property (IP), long term profitable contracts, strategic relationships and operational excellence that maximise the company’s value to targeted purchasers.

Successful Business Planning: Starts with the End in mind

Success in business requires owners to build a business which you own, but one you are not concreted into the foundations of its success. Building a forward strategy for your business is a vital first step in building your exit strategy, it is the old adage that you need to work on it not in it which underpins all successful entrepreneurs.

Building the forward strategy to exit, is therefore different that just building a successful business. Planning from start to exit, means focusing on the exit strategy requirement of increasing shareholder value which is recognised as valuable assets by target buyer audiences.

Short-term profitability is always an important goal, but long-term share value is a strategic consideration which owners need to consider in building the value of their business. If you would like to discuss this article further or further information about our services in working with business owners in achieving successful exit strategies then contact us at enquiries@cowdenconsulting.com or see our contact page for further options.