Values matter in BUSINESS more than ever

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Values must be transparent

The way you provide your product or service and to whom, says more about you than how much business you do. Being big in a highly segmented world is no longer the determination of success. How you do your business now determines your current credibility and future success. Credibility is as much about your values in becoming successful as about the success you have. Mohamed Al-Fayed for example, despite buying Harrods, never shook off questions about his background.

Your values as an organisation as demonstrated by everyone inside your organisation matter to both existing and potential customers in choosing to do business with you. People have choices and they can now exercise them more freely than ever before, and that means customers can access information instantly to make choices that are more informed. Ikea’s staff misinforming undercover Times reporters about their sustainable and certified sourced products at a number of shops are one symptom of Ikea’s rapid growth boardroom culture.

Values Must Live the Moment

Almost everything in life is in real-time and instantly communicated to circles of influence and beyond. A restaurant having  bad night can have a poor reputation before the starter has even been cleared away as customers post live feed back to sites such as Qype or Trip Advisor . Therefore, before the waiter, maitre d’ or chef knows what’s happening the world outside already does by Twitter and Facebook and are cancelling their reservations in their droves.

Why clean lavatories matter?

The old adage that if you want to know how clean the restaurant kitchen is, inspect the lavatories, because they tell you how the restaurant values cleanliness, is a great example of modern customer awareness. Do you live your values or just post them on your website? Is the question customers want to know in establishing and experiencing trust with you and your brand.

Rail companies learning fast

The recent story of the man on the train talking too loudly causing enraged customers to Tweet  complaints about his behaviour which was picked up by a duty manager hundreds of miles away who then contacted staff on the train to track down the loud caller and asked him to quieted down.
This story is very much testimony to the growing demands of customer expectations, immediate online response, not waiting for passing train staff to react. This story is part of the reputation shift that train companies are actively pursuing.
The values that a business lives really matter to customers and to the brand reputation.

Where Does Tomorrows Growth Come From?

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Where does tomorrows business growth come from explains why it is important for leadership to use business planning tools to effectively plan their growth.

Being successful in business is all about seeing the bigger picture and understanding future growth. For a business to grow and develop the leadership team must invest time in stepping back from the day-to-day operations of the business and focus on working on the business, click the slide presentation below to learn why….

Strategic Planning Workshop

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Successful business planning is about developing your strategic plan for your business based upon proven business development tools. The Strategic Planning Workshop pulls these together into a single process, which takes the guesswork out of your business success.Taking the guess work out of your business success is a step-by-step process which develops business owners skills to strategically plan their business to take advantage of emerging markets, emerging trends, develop and launch new products.Strategic planning also enables companies to make structurally improvements to their business to improve its profitability, reduce costs and enhance productivity.

Strategic planning workshop is a proven method of developing and implementing success see www.cowdenconsulting.com

Slideshare of Strategic Planning Workshop (click to open).